{"id":15706,"date":"2024-09-10T18:28:51","date_gmt":"2024-09-10T18:28:51","guid":{"rendered":"https:\/\/cotswoldrods.co.uk\/1721230018572\/?page_id=15706"},"modified":"2024-09-22T20:43:46","modified_gmt":"2024-09-22T20:43:46","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/cotswoldrods.co.uk\/?page_id=15706","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t
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WARRANTY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All of our rods come with a 1 year \u201cnormal use\u201d warranty , we are sure that they will not break, any parts be defective or that our Rods will let you down in any way.<\/p>

BUT Shutting your rod in the car door, stepping on it or any other non-production fault is not covered in our warranty, sorry! If these do happen, we will be able to provide you with replacement parts at cost price plus Labour.<\/p>

For your guarantee to be valid, all we ask is that you return your warranty cards to us to validate your purchase.<\/p>

Warranty is to the Original Owner Only.<\/p>

  • The Warranty is provided in addition to your statutory rights.<\/li>
  • The Warranty applies only to defects in workmanship and materials.<\/li>
  • The Warranty is conditional upon the product being used for the purpose for which it was expressly intended and does not apply to fair wear and tear, misuse or being the subject of unnatural conditions or circumstances.<\/li>
  • Should there be any accepted defects in workmanship or materials we reserve the right to effect a repair or replace parts at out discretion in order to make the product fit for use BEFORE any refund option is agreed.<\/li>
  • Providing that the above terms and conditions apply please return the products to the address on the front of this card.<\/li>
  • It is the responsibility of the purchaser to return the product at their expense and any re-imbursement of reasonable return costs will be made at our discretion. We can help with postage options if required.<\/li>
  • With any return please ensure that you enclose full details of your name, address, phone number, other contact details etc. and a short description of the problem in order that we can process the claim efficiently.<\/li>
  • A \u00a325.00 handling charge will be made to cover processing and shipping costs back to the purchaser for ALL non-warranty covered works.<\/li><\/ul>
    Cancellation Policy \/ returns<\/h5>

    For our rod building supplies \u2013 we realise you may not order the correct item the first time every time.<\/p>

    To ensure the efficient return of an item whether it is faulty, sent to you incorrectly, ordered incorrectly or just unwanted ,it is\u00a0 important that you follow these instructions.<\/p>

    All items are to be packaged in their original packaging.\u00a0 All items must be sent back by recorded mail or carrier so that there is proof of delivery.<\/p>

    We can not be held responsible for items that get \u201clost in the post\u201d or that are returned damaged.<\/p>

    Postal charges can be refunded if we are at fault.<\/p>

    If you no longer require an item we will refund you only the cost of the item not the postage charges.<\/p>

    Return any unwanted items within 14 days.<\/p>

    Please ensure that you include your name, address and a contact telephone number and the reason you are returning the item.<\/p>

    Returns should be sent to:<\/p>

    Cotswold Rods
    Unit R1
    The Old brickyard
    Ashton Keynes
    Wilts
    SN6 6QR<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    WARRANTY All of our rods come with a 1 year \u201cnormal use\u201d warranty , we are sure that they will not break, any parts be defective or that our Rods will let you down in any way. BUT Shutting your rod in the car door, stepping on it or any other non-production fault is not […]<\/p>\n","protected":false},"author":1050,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-15706","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PbfIPN-45k","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1050"}],"replies":[{"embeddable":true,"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15706"}],"version-history":[{"count":37,"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15706\/revisions"}],"predecessor-version":[{"id":15969,"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15706\/revisions\/15969"}],"wp:attachment":[{"href":"https:\/\/cotswoldrods.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}